Exchange Policy

Exchange Policy - Jubilee Jeweller

Exchange Period:

• After receiving the previous parcel, the exchange period will be 3 days for products.

Eligibility:

• Items eligible for exchange must be purchased directly from Jubilee Jeweller’s official store or website.
• The exchange policy is applicable within 3 days from the date of purchase.

Conditions for Exchange:

1. The item must be in its original condition, unworn, undamaged, and with all tags and packaging intact.
2. Proof of purchase (e.g., receipt or order confirmation) is required for all exchanges.
3. Customized or personalized jewellery items cannot be exchanged unless there is a manufacturing defect.

Exchange Process:

• To initiate an exchange, customers should contact our customer support team via phone, email, or the exchange request form on our website.
• Our team will guide you through the exchange process, including providing a return shipping label (if applicable) and instructions for securely packaging the item.

Exchange Options:

Customers can choose one of the following options:

• a) Exchange for a different product of equal or lesser value: The price difference will be refunded if the new item has a lower value.
• b) Exchange for a different product of higher value: The customer will need to pay the price difference between the original item and the new selection.
• c) Exchange for a gift card: Customers can opt to receive a gift card for the value of the returned item, which can be used for future purchases.

Shipping Costs:

• If the exchange is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.
• For exchanges based on personal preferences or sizing issues, customers will be responsible for the return shipping costs.

Exceptions:

• Earrings and other personal items related to hygiene cannot be exchanged unless there is a manufacturing defect.

Final Decision:

• Jubilee Jeweller reserves the right to make the final decision regarding exchanges based on the condition of the returned item and adherence to the exchange policy.

Note: This exchange policy is subject to change at the discretion of Jubilee Jeweller. Customers are advised to review the latest version of the policy before initiating an exchange.

Contact Information:

Office Address:
Office R-4 Pink Society Main Road , Gulistan-e-johar Block 9, 75290, Karachi – Pakistan

Contact Numbers:
+92 3702526077